Shipping & Returns

At Kitsuya.Matcha, we process and ship every order with precision and care to ensure your tea powders, tea leaves, and accessories arrive in optimal condition. Orders are prepared within our standard processing timeframe and dispatched based on availability and order volume, with delivery timelines varying by location.

For all returns and refunds, we follow the policies set by Shopee Malaysia to ensure a fair and standardized process. If you receive an item that is damaged, defective, or incorrect, you may submit a return or refund request in accordance with Shopee Malaysia’s guidelines.

To maintain hygiene and product quality, all returned items must be unused and kept in their original packaging and condition. Kitsuya.Matcha is committed to providing a reliable and transparent experience, supporting both individual customers and business partners throughout the entire process.